Shipping & Returns
Due to current circumstances, delivery timeframes have been impacted and some deliveries may run later than the expected timeframe. Delivery delays on all shipments are beyond our control particularly in the current health situation. We will do our best to ensure your order is processed and shipped in a timely manner, but delivery times are not guaranteed.
All orders within Australia are discretely packaged and shipped directly to your nominated address. Orders are dispatched as quickly as possible depending upon product availability. We always aim to dispatch orders within 24-72 hours of receipt (based on business days). If it is takes any longer than that we will express post your order. Should there be any difficulties with supplying your product for any reason what so ever, we will be in contact. The average postage time following dispatch is 2-4 business days within most capital cities, dependent upon your location. Deliveries to locations in Tasmania, Western Australia and some country locations may take longer.
It is important to note we do not dispatch orders until payment has been received. The above mentioned time frames apply to Paypal and Credit Card payments only.
Packages will be discretely packaged with our return address marked with “NC Wellness” as we know you wish to maintain your privacy. There is no mention of our website name or the parcel contents on the outside of the box. Packaging is completely discreet.
All orders are dispatched with an accompanying invoice, please advise us in the order notes if you do not want an invoice enclosed. We understand that should you be buying this as a gift for shipment directly to the recipient you may not want them to know how generous you have been.
We currently ship worldwide. International shipping Is also impacted by COVID19 and delays may be extensive. These are out of our control and vary from country to country. Customers are liable for any taxes or import fees in the destination country.
Delivery fees vary from country to country and weight of the order:
New Zealand (10-20 working days): from AU$12.95
North America, Western Europe, Asia and the Pacific (21-28 working days) : From AU$24.95
Rest of the world ( 25-30 working days): from AU$34.95
Please be aware that some countries will charge customs charges and duties on incoming goods. The receiver of the goods is liable for these costs.
Nudie Co is not liable for any items/deliveries that are confiscated by customs due to local laws or restrictions.
There will be additional reshipping charges should an international parcel be returned to us.
If you decide to refuse any shipments from Nudie Co, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
At Nudie Co, we strive to curate high-quality products. As a result, most items will come with a minimum of a 1 year warranty. If no warranty is mentioned in the product details, then the manufacturer does not offer a warranty on the item. However, we will still offer our 30-day replacement warranty on all adult products should they not function due to product fault or be broken upon arrival.
Please choose your products carefully as due to health & hygiene reasons, we are unable to offer a return or exchange if you have changed your mind, or do not find the product satisfies your needs. Due to health regulations Menstrual Health products cannot be returned.
Nudie Co offers a 30-day replacement warranty for faulty products due to their manufacture. We will honour any manufacturer’s warranty which comes with the product. It is important you follow any warranty requirements upon receipt of these items to ensure the warranty is valid. Warranties do not apply to goods that become damaged due to misuse, if used for purposes other than what they were designed for or those who have simply stopped working due to fair wear and tear.
It is advised you carefully check your product as soon as received for damage that may have been caused during shipping, or due to product imperfections. All product is inspected prior to dispatch, though there is obviously a limit to how far this inspection can be done as we cannot compromise product packaging prior to dispatch. Nudie Co does not hold responsibility for damage caused during shipping, though should this occur do not hesitate to contact us as we will always attempt to fix an issue if possible. Should it be deemed by the management of Nudie Co that the damage may be caused due to insufficient packaging we will certainly take responsibility and fix the problem. Shipping damage is limited to the product only, and not packaging.
If your product is found to be faulty, please contact us at firstname.lastname@example.org with details of your purchase prior to returning. Should the product prove to be defective, we will, on proof of purchase, replace the product with an identical product at our sole discretion. If we are unable to replace your product, we will offer you the option of choosing another product of the same value. For hygiene reason please return faulty product either sealed in the original packaging or in a sealed plastic bag.
Please note: Standard postage fees apply to all return orders (tracking number will be required as proof of lodgement). Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.